Agenda
Day 1 Day 2
07:00 – 08:30 AM Registration and breakfast 08:30 – 09:00 AM Welcome address – Raj Sabhlok, president, ManageEngine 09:00 – 09:45 AM End-to-End IT management using ServiceDesk Plus – Rajesh Ganesan, director of product management 09:45 – 10:00 AM Q & A panel 10:00 – 10:15 AM ManageEngine PitStop – Why community matters to you – by Vidya Vasu, head of ManageEngine community 10:15 – 10:30 AM Coffee break
Track 1 Track 2 Track 3 10:30 – 12:30 PM ServiceDesk Plus The underpinning of a successful help desk by Kumar Ramki, product manager
Learn to deliver an awesome help desk by knitting together the incident management, service catalog, and self service modules of ServiceDesk Plus. ServiceDesk Plus incident and request management tips and tricks.
OpManager Operational transformation— Trends, requirements, and real life examples by Dennis Drogseth, VP, EMA
How can IT organizations move beyond silo-based ways of working to optimize advances in monitoring, analytics, and automation in support of trends such as cloud, and digital transformation? How should operations and ITSM teams work more closely together to make this happen? What are the technology, process, and cultural changes that Enterprise Management Associates (EMA) is witnessing to make these changes a reality?
OpManager 12 – Achieving insight and control over network operations by Gowrisankar Chinnayan, head of support, ManageEngine.
Find out how increased visibility across all aspects of your network combined with instant control for troubleshooting faults can help reduce MTTR. Learn how you can cut down your operational and maintenance overhead with an integrated NMS.
Password Manager Pro Privileged access management strategies to prevent security breaches by Rajesh Ganesan
Real-world scenarios: Hacking of privileged accounts by hackers and insiders. Security risks in the software supply chain Issues associated with third-party access to internal systems. Vulnerabilities associated with mismanagement of SSH keys. Strategies for managing and monitoring privileged access. Importance of real-time monitoring, session management, and essential security controls.
12:30 – 01:30 PM Lunch 01:30 – 03:00 PM ServiceDesk Plus The move to mature IT service management by Prem Maheswaran, product specialist
See how IT change and project management in ServiceDesk Plus can ensure increase control and efficiency. ServiceDesk Plus change management tips and tricks.
OpManager 5 reasons why an integrated NMS works best for today’s enterprise networks by Saulo Britto, ceo, Pinpoint
Learn the importance of integrated network management software. Learn how one customer uses OpManager for managing his clients’ networks. Discover the best practices used to overcome the network management challenges.
EventLog Analyzer Log and compliance management made easy by Vivin Sathyan, product specialist
Universal log collection and analysis: Explore how to collect and process log data in any format using custom log parser. Meeting compliance needs: Discover how to build new compliance reports or modify existing ones to meet expanding auditing needs.
A complete SIEM tool to combat security threats
Find out how to view security data across network from a single console. Learn how to prevent network intrusions at end point devices level.
SharePoint Manager Plus SharePoint on-premise and Office 365 server monitoring and auditing by Harish Sekar, product specialist
Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts. Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
03:00 – 03:15 PM Coffee break 03:15 – 05:00 PM ServiceDesk Plus Make IT a profit center for your business by Santosh Mahiban, product specialist
Explore how to run a tight IT ship with ServiceDesk Plus asset management and establish a profitable IT centre. ServiceDesk Plus asset management tips and tricks.
Analytics Plus Advanced Analytics for ITSM by Rakesh Jayaprakash, product specialist
Informed decision making with advanced analytics for ServiceDesk plus & beyond.
OpManager End users over infrastructure: The paradigm shift in IT management by Bharani Kumar, marketing analyst
Discover why IT should be monitored from the end-user perspective and not the infrastructure perspective. Learn why it is critical to align your IT policies around the end user.
Do more with OpManager by Aravind Lenin, product specialist
Deep dive into NetFlow Analyzer and Network Configuration Manager add-ons.
Exchange Reporter Plus Exchange Monitoring by Harish Sekar
Exchange Server, Database, and DAG Monitoring. Mail Flow, ECP Connectivity and Exchange Service Health Monitoring.
Exchange Reporting & Auditing by Harish Sekar
Mailbox Size, OWA and Mail Traffic Monitoring. Mailbox Properties, Permission and Logon Auditing. FileAudit Plus Change alerting & compliance assurance for NTFS by Vivian Sathyan
Tracking file/ folder changes through built-in reports. Report scheduling: File audit data in your inbox. Report customization and alerting. Detecting anomalies and threats using email alerts. Demonstrating PCI (11.5), SOX, & FISMA compliance in Windows file server environments.
Office365 Manager Plus Gain real insights into Office 365 by Vivian Sathyan
Monitor mailbox size, mailbox content and inactive mailboxes Identity top senders and receivers as well as top spam and malware recipients Get a complete inventory of Office 365 users, groups and license usage Learn to customize, export, schedule and embed Office 365 reports
05:00 – 06:00 PM Networking
Note: Agenda is subject to change
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